Booking Terms & Conditions

Who is the responsible party?
Norway's best AS, PB 42, N-5742 Flåm, Norway, business registration no. 982 897 424. Norway's best AS is responsible for all transactions that take place through the website. Our partner PayEX is responsible for the secure processing of credit card numbers and codes in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

Our subcontractors.
We are responsible for ensuring that our subcontractors are paid for what you have ordered through us. Our subcontractors are individually responsible for their own parts of the programme, including comprehensive insurance, permits, equipment, staffing, etc., and for complying with prevailing laws and regulations applicable to the subcontractor.

The agreement.
As the seller, Norway's best AS is responsible vis-à-vis the guest for the guest's entitlements under the agreement. Responsibility for assignments to be performed by parties' others than Norway's best AS rests with such parties themselves.

As the organiser, Norway's best AS is obligated to ensure the following:
That written confirmation of the booking is sent to the guest along with any other necessary documentation.

Norway's best AS is only responsible for the travel as described. If such agreements are made between a third party and a purchaser, they should be in writing. All customer data shall be stored in accordance with Norwegian law and no personal data shall be sold on to a third party.

Binding reservation:
A reservation is binding as soon as a booking number has been assigned to the guest and payment is made. It is the guest's responsibility to verify that the arrival and departure dates and all other crucial booking data are correct.

Payment:
The guest shall pay 100% of the package cost when booking via www.norwaysbest.com. The guest shall produce confirmation of the booking upon arrival. The website is 3D secure enabled. Please note that the selectable foreign currency converter, is available when making a booking, and the value shown in other currencies, is for guidance only! You will always be debited in local currency (NOK).

Travellers' own 'travel insurance' will apply if illness occurs and the booking needs to be cancelled.

Cancellation:

The guest may cancel with Norway's best AS. Norway's best AS and package suppliers only accept cancellations and changes made by guests. Norway's best AS is obliged to send confirmation of cancellation/change in writing.

If cancellation occurs before the cancellation deadline, the full amount will be refunded.

If the reservation is cancelled/changed after the cancellation deadline, the amount will not be refunded. Changes are not permitted after the cancellation deadline.

In the event of illness, loss of or damage to travel luggage, accident, liability for damages and the like. We recommend that all our customers ensure they have sufficient insurance coverage before travelling.

Cancellation deadline for our different products:

• Fjordsafari: 3 days before departure.
• The Flåm Railway: 24 hours before departure
• Fjord Cruises: 48 hours before departure
• Arctic Train: 48 hours before departure
• All bus products: 48 hours before departure
• All other single products: 7 days before departure.
• Packages: Our packages are made up of several products with different cancellation rules from different suppliers. Packages are cancelled in their entirety. Refunds are governed by the cancellation rule for each individual product in the package. Packages can no longer be changed once the first product cancellation rule applies.
• Accommodation: We offer a wide range of accommodation & each provider details their applicable terms and conditions during the booking process.
• Cancellation must be cancelled in your online account /My Page or made in writing by e-mail to reservation@norwaysbest.com. If you encounter technical problems with your online account, you can also send an e-mail to reservation@norwaysbest.com or call us on Tel: +47 57 63 14 00

Tickets bought in advance entitle you to travel on a specific service at a specific time:
A ticket purchased for a specific departure does not entitle you to travel with a carrier / departure date / departure time other than the one shown on the ticket. Unused tickets are not refundable. It is the passenger’s responsibility to be at the right stop at the right time (In general 15 minutes before the departure time applies for train, boat & buses*) *Please check for each product as there might be deviations.

The guest's obligations:
In order to book/sign up for a package with Norway's best AS, the guest must be at least 18 years of age. At least one occupant of the accommodation must be 18 years of age or more. In the event of any doubt regarding the age limit, proof of age must be available. If the age limit is not met at the time the accommodation is taken over, the cancellation rules apply (the cancellation rules of each individual supplier).

The guest is obliged to observe house rules, instructions and regulations applying to travel, accommodation, etc. Between the hours of 23.00 and 07.00, the guest is obliged to keep noise to a minimum out of consideration for other guests. The guest is fully liable for any damage. Norway's best AS or its subcontractors are entitled to terminate the agreement with immediate effect if the guest or anyone in the guest's company behaves disruptively and/or causes damage to the accommodation or surrounding area.

Pets on buses - On routes where animals are allowed. It is the owner’s responsibility to make sure the animal is secured in a leash or cage and is not a nuisance to the other passengers. The bus driver has the right to exclude both the animal and the owner if the animal is aggressive or disturbs other passengers at any given time during the trip.

Please note that The Fjords DA reserves the right to alternate vessels in its fleet due to weather conditions, capacity, and maintenance. Note that changes can occur at short notice. Other vessels might not have the same level of accessibility for wheelchair users and other people with accessibility aids. Information about our operating vessels can be obtained by contacting our call centre: (+47) 57 63 14 00

Guests are advised that Norway's best AS suppliers may adopt their own rules and obligations and the customer is responsible for familiarising himself/herself with these.

The resale of tickets on the Flåm Railway is not permitted and the credit card used for purchase must be brought along and be available for checking.

What if something goes wrong?
Any faults/deficiencies must be reported immediately to the responsible party at the location concerned to allow the matter to be rectified as soon as possible. If you have neglected to seek redress during the lease period and thus denied yourself the opportunity to have any faults rectified, you may not subsequently claim compensation.

If a disagreement arises between a supplier and a guest concerning quality, faults or deficiencies that may have arisen before or during the stay, Norway's best AS, as an agent, will not be a party to such a matter.

Force Majeure/Disclaimer
Norway's best AS shall not be held liable for the consequences of poor weather conditions, closed facilities, or other factors outside the company's control. Should any faults occur, Norway's best AS is fully entitled to cancel the booking.